Ananova:

A disgruntled bank customer changed his account password to "Lloyds is Pants" - only for staff to switch it to "No We Are Not".

Steve Jetley, 52, of Shrewsbury, used "Lloyds is Pants" for phone and online banking for two years, reports The Sun.

The computer consultant came up with the password after blaming Lloyds over a holiday insurance muddle which left him with a £1,200 bill after a skiing accident.

He said: "It was half joke, half protest and Lloyds staff usually burst out laughing when I used it."

But Mr Jetley was angry when he called the Lloyds TSB business centre in Birmingham and discovered it had been changed.

He demanded it be re-set to "Lloyds is Rubbish". When told that was inappropriate, he tried "Barclays is Better". When that was knocked back, he went for "Censorship" but was told it could only be six letters.

When he finally suggested "Faeces" he was informed new rules meant the characters had to be numbers, not letters.

Lloyds has now confirmed a staff member broke banking rules by changing a customer's password without consent. A spokesman said: "We apologise to Mr Jetley."

Mr Jetley said: "I haven't registered a new password yet - I'm still trying to think of one I can get past the censors."