My Site Was Hacked
Site hacks are almost par for the Internet course. Sites like Amazon and NBC have been hacked. So, you are definitely not alone. And, contrary to popular belief, cheap web hosting services have nothing to do with hacks. Take these certain steps to ensure that your site is not hacked again, and to regain customer confidence.
My Site Was Hacked: Respond Quickly
If a hack happens, make sure that your system is set up to deal with this type of attack. Remove critical systems from an online status, lock down all current accounts, and take inventory of the damage that's been done. You can't assess this type of attack if you aren't calm, so do keep calm in order to gather information.
My Site Was Hacked: Notify Your Users
A site like Amazon, for example, is responsible for thousands of users (if not millions). Are you responsible for any user information? If users log into your site regularly, you will need to inform these people that the site has been hacked. Ask everyone to change password and identity information quickly. Most cheap web hosting services will provide you with complete user control, so that you can create changes.
My Site Was Hacked: Preventative Measures
Do you have some kind of a response system set up in case an attack happens? Have you tested this system? Do you know who to call or what to do if your site has been hacked? Prevention is always the way to go. Of course, it's too late if your site has already been hacked, but taking extra precautionary steps will help in the future.
My Site Was Hacked: Add Security
Any kind of site that requires user logins should also come with two-step security. Just take a lesson from Google. Google's Gmail has been hacked many times, and Google has learned its lesson from these hacks. Now, Gmail users have the option to sign in using a two-step method. Google takes hacks so seriously that the company is even working on brand new security technology to prevent future attacks. If a company like Google can be taken down, you can bet that your company isn't far behind.
My Site Was Hacked: Why Hackers Hack
Hackers mess around with websites for various reasons. Usually, that reason is to gain information – like bank account info or credit card details. Sometimes, hackers like to break into websites just because they can, for fun, or for notoriety. Yes, there are certain circles where the number of hacks someone has accomplished can be chalked up to bragging rights. It's not just cheap web hosting services that get hacked either, plenty of pricey hosting services are victimized too.
My Site Was Hacked: Once You're Back Up
Like I said above, hacks happen. Hacks happen all the time, and it's not the end of the world. What's most important is that you handle a hack properly. Notify your clients or users, manage your site, take care of anything that's been touched, and shut down your site immediately until you have worked it all out.
Often, public relations (or taking care of things properly) is a great way to show your clients, users, and the world that you can sit back, relax, and deal with a hack. Sure, hacks are stressful, but you can handle it if you go the right route!