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The Rackspace web hosting company was started back in the year 1998 to offer web hosting services to people from all over the world. Since it was started, the company has been able to grow steadily to date all the while offering world class services to people from all parts of the world. Currently, the company has been ranked as the best provider of cloud computing services in the world. The company offers various types of hosting from dedicated Server to the best cloud hosting in the world. It uses some of the best cloud servers available in the industry.
Key Selling Points
- Cloud and Dedicated Hosting provider.
- Managed AWS Cloud
- Founder of OpenStack, an open-source operating system for the cloud.
Other Services Offered:
- Dedicated IPs and SSL certificates
- Managed Services for Google Cloud Platform, AWS and Microsoft Azure
Rackspace Area of Functionality:
- Managed cloud segment of business information technology (IT) marketplace
- Analyst firm Gartner ranks Rackspace as a leader in the Magic Quadrant for cloud enabled managed hosting in Europe and North America.
- Fanatical Support for Office 365 and Azure as a Tier-2 Microsoft CSP and to leading public and private clouds including OpenStack, Amazon Web Services® (AWS), Microsoft® Azure™ and VMware®.
Integrated IT solutions for common business: Website hosting, Web content management, info services, office mail and collaboration, private clouds and e-commerce,
Advisory services: for application appraisal and migration, DevOps automation, technology strategy, security and conformity.
Business offers solutions: transversely a collection of IT form factors, including dedicated single – renter servers, multi-tenant public cloud, cloud that is hybrid and private cloud.
No. of Data Centers: 11
Support: Rackspace provides Fanatical Support across its managed services and entire product portfolio
Customer Base: in more than 120 nations including more than half of the Fortune 100
Company Operations located: USA, Sydney and London, Mexico City, Hong Kong, Zurich, Amsterdam
Market cap – $2.93 billion
President: Jeff Cotten
CEO and President: Mr. William Taylor Rhodes
CFO, Senior VP and Treasurer: Mr. Karl Pichler
CAO: Joseph Saporito
Former CEO-2014: A. Lanham Napier, Graham Weston
General Manager and Divisional Senior VP: Mr. Mark W. Roenigk
VP channel sales: Blake Wetzel
Datacenter: San Antonio
What for Customer
- Best services to each customer on its unique requirement
- High uptime
- High-security features which keep e-commerce store safe.
- Powerful machines
- Optimized for Magento
- helps organizations to scale, deploy and secure new applications which are data-driven and analytics platforms.
- Fanatical Support®, to multiple public clouds, including Amazon Web Services (AWS), Microsoft® Azure® and, just recently, Google® Cloud Platform.
- Fanatical support for leading technologies including VMware, OpenStack and others.
No. of Customers: 300,000 business customers in 120 countries, including more than half of the FORTUNE 100.
- (March 21, 2017) Rackspace Ranked 74th on FORTUNE List of America's top “100 Best Companies to Work For” in seven of the past ten years.
- (March 16, 2017) Gartner, Inc. Positions Rackspace in the “Leaders” Quadrant of Its New Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide in 7th place among 20 other vendors.
- Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for.
- (March 21, 2017) Rackspace offers Red Hat OpenStack Platform on both a “long-life” and “standard” version of managed services in its Private Cloud.
The company has a reputation in the industry as the best provider of cloud hosting services all over the world. On top of offering great or rather the best cloud services in the world, Rackspace hosting further more offers various types of hosting services. The furthermore offer their clients great customer care and technical support that is available all day and night.
Some of the features that clients of Rackspace web hosting company are entitled to include customer and technical support that is at the disposal of their clients throughout the day and night. Their cloud servers are unique in that they are very affordable and are easily and highly scalable. They further offer great infrastructure for hosting services which ensures that their clients only host their sites as they wish. The company goes further to offer an open cloud which is fully powered by Open Stack thus ensuring dependability and reliability. Other features that Rackspace cloud servers offer include the fact that they are powered by Open Stack, they offer instant billing along with great administrative tools,scalability as per the client needs and Restful API that allows for clients to get seam less integration. Better yet signing up for or the company's cloud servers is very fast and can be done very easily. In terms of dedicated hosting, Rackspace also offers great features such as very high security levels, consistent web presence along with predictability in terms of performance and billing. Dedicated Server goes a step further by letting clients be able to meet strict and high security requirements by creating a clients own infrastructure that is suitable for their specific web needs. The company also offers Hybrid hosting to their business clients which is basically a combination of dedicated Server and cloud hosting services and they offer both Windows based and Linux based hosting in order to cater for their various clients. Clients are further entitled to daily data back ups that are completely automated and customized. Rackspace also providing website building and satisfactory support in managed hosting. Many of the Managed hosting service like Managed cloud, Managed colocation etc.
Rackspace can only be described as a great performer in the hosting industry, especially in the area of cloud hosting. Clients are also entitled to round the clock technical and customer care support to look into their various queries. On top of that, clients can be able to scale up their hosting needs as the business expands, which is great, especially for people who run businesses. They also offer clients a network up time of up to 100% thus client web sites are up and running through the day and even throughout the year. The hosting company's performance has been so good that it is currently ranked as the best company in offering cloud computing services.
Rackspace hosting offers clients automatic and customized back ups each day which ensures that clients can get peace of mind by knowing that their data is okay and safe. On top of that, the company guarantees their clients a network up time of 100% to ensure that their site are running throughout the day and night. Thus the company's hosting services are very reliable and dependable. They further give their clients round the clock customer care and technical support.
Customer service is the most crucial part of any business since clients are the ones who keep the company in business. Rackspace hosting company offers exemplary customer care and technical support which ensures that the clients are happy. On top of that, clients get a guaranteed network up time of up to 100% to keep client sites running all through.
Rackspace Managed Hosting provider has declared a ramped up collection of products attributing improved functionality and support with Amazon Web Services. Rackspace provides operational support, expertise, tools and application management to consumers on AWS Cloud. Rackspace is now also authorized reseller for Amazon Web Services (AWS).
Data Centers: U.S. cities like Dallas and Chicago but also in London, Hong Kong, and Sydney.
Rackspace new strategy of delivering support for platforms and technologies reflects in its core offering, Fanatical Support for AWS, along with three supplementary beta offerings Managed Cloud for Adobe Experience Manager (which runs on AWS), Compliance Assistance for AWS and Managed Security for AWS. Fanatical Support for AWS offers businesses with managed cloud services, tools, and applications that permit customers to focus on their main business. Rackspace blends technology, automation, and human expertise to deliver ongoing management, architecture, 24 by 7and 365 days a year operations and security services is supported by AWS-certified architects and engineers.
Rackspace is Offering Two Versions of Fanatical Support for AWS. With fully managed service Aviator Fanatical Support provide customers with full control of the cloud along with Navigator. Aviator provides complete control of user’s AWS environment to Rackspace.
Full version of Fanatical Support for AWS is only for US audiences; however, customers from other AWS regions with segregation of China and AWS GovCloud would as well be able to benefit from a beta version of this service. Navigator is principally for customers that would like to maintain operational control completely, although at the same time would like to take the benefits of Rackspace services and tools.
CEO Taylor Rhodes has written about the announcement on company’s blog page. “Over the past year, more and more of them [customers] have told us that they love Rackspace expertise and Fanatical Support, and would like to get it for the workloads that they prefer to run on AWS,” he said. “We have spent the past several months working with customers and AWS, to create the best managed-service offering on that platform.”
Tom Bressie, Director of product marketing for Rackspace, explained the deal a little more: “Customers who are using Fanatical Support for AWS do not pay AWS directly for their usage. For both Navigator and Aviator service levels, customers are billed by Rackspace for both their AWS usage and their Fanatical Support for AWS as well.”
Rackspace makes available deployment, and on-boarding consultation to deliver a personalized resolution as well as administer users’ environment on a constant basis to assist in identifying and take action to security threats. Rackspace proficiency in deterrence and detection can decrease the probable force of an attack while minimizing total cost of ownership (TCO) over in-house advanced security operations centers and equivalent managed service contribution.
“We`re pleased to see Rackspace support AWS customers and achieve membership in the AWS Managed Service Program;” quoted Terry Wise, Vice President of Worldwide Partner Ecosystem, Amazon Web Services, Inc. “A growing number of businesses who want the benefits of the AWS Cloud will find value in working with AWS Managed Service Partners like Rackspace. We have been impressed with Rackspace`s commitment to include beta customers in their AWS managed service offerings, along with certifying a large number of their technical staff.”
Rackspace Managed Security and Compliance Assistance will allow customers to leverage Rackspace security experts assist with strategic planning with most excellent practice tactical day-to-day security monitoring, multi-cloud security and threat analysis to prevent, perceive and counter likely threats 24 hours a day. Rackspace Compliance Assistance is a blend of expertise and tooling to help consumers maintain and achieve reporting goals and compliance for their environment.
“We have been with Rackspace since 2004, and the company has a proven reputation of delivering the highest level of customer support,” said Jonathan Issler, Director of Operational Technology at Infosnap in the official press release. “When Rackspace approached us about its Fanatical Support for AWS offering, we signed immediately, based on the strength of their managed cloud experience and expertise,” he added.
“Our mission is to provide best-of-breed customer service and expertise on top of the world`s leading technologies, and we see substantial demand from clients who want to leverage AWS for mission-critical applications,” said Chris Cochran, Senior Vice President and General Manager at Rackspace. “Launching our new business unit and adding AWS support to our portfolio of managed service offerings enables us to give our customers more choice in their infrastructure deployments. Fanatical Support and the AWS Cloud are a potent combination; we`re thrilled to now make it available.”
Deal with Amazon Inc. and Microsoft Corp.that allow its cloud computing customers to use their data centers and get support from the local tech company.
Rackspace Security and Compliance Assistance
‘The New Normal’ or ‘Vulnerability-Fatigue’, where news of recent disaster ignored, has become routine. More challenges are emerging from cyber security threats and security breaches, which leads to unfortunate and disastrous results. For businesses or to individuals, it becomes a constraint to achieving operations efficiently.
Abstract technology security on network background, vector illustration
To protect data, critical business processes and risk mitigation from potential cyber attacks and advanced persistent threats (APTs), ‘Rackspace’ has come up with new managed security and compliance assistance for customers globally and would service out of Rackspace US offices. This service provides threat detection and centralized security logging and analysis.
Additionally, the company also offers Rackspace Compliance Assistance for PCI and security compliance; and Rackspace Managed Cloud for Adobe Experience Manager, a managed automation platform for digital marketing.
The company provide onboarding consultation and deployment and manage a customer’s 24x7x3654 from Customer Security Operations Center, from Rackspace headquarters’. It provides host and network protection, security analytics, vulnerability management and threat intelligence.
Perry Robinson, (Rackspace Managed Security vice president and general manager) says: “The Company is no stranger to the threats to cloud environments, and wants to use its expertise to help companies combat these dangerous scenarios through the new service portfolio.
Every day, businesses are at risk of being affected by a security threat or data breach. These threats often occur without warning, can be directed at any part of the business, come from anywhere in the world, and are costing companies considerable money and resources.
Damage from malicious parties can range from lost revenue and recovery costs to potential liability costs and compliance-related fines”.
Brian Kelly (Rackspace chief security officer) says: “Indeed, threats and attacks are the new normal for companies and represent one of the realities of doing business today as technology becomes the lifeblood of our organizations. Rackspace’s knowledge from 16 years of managing IT infrastructure makes it a good candidate to help keep customers’ cloud environments safe.”
Christopher Wilder (Moor Insights and Strategy practice head and senior analyst cloud services) says: “As organizations increasingly adopt complex cloud environments and cyberattacks become more frequent, customers can benefit from the 24/7 security expertise and support from Rackspace to help them keep their information and data secure. These services are even more important to smaller and mid-sized firms who might not be able to find or afford the top security talent to run their IT organizations,”
According to the company, it’ll be backed by Rackspace’s Customer Security Operations Center (CSOC), set to open this October.
Rackspace is a managed cloud computing company that is based in Wind crest, Texas, USA. Rackspace has its offices in Australia, Switzerland, United Kingdom, San Francisco, California, Israel, Netherlands, India, Austin, Texas and Hong Kong. Moreover, its data centers are in United Kingdom, Texas, Virginia, Illinois, Hong Kong and Australia. Company`s apps division and email operates from Blacksburg.
Rackspace.com is a managed cloud company. It is experienced and highly specialized expertise in web hosting. It offers best service across the world. It is a leading company in infrastructure technologies, databases, and applications. Everything that they offer is in managed way.
Reliability and Uptime Report
It offers across multi-tenant and single-tenant platforms. It provides best fit for your unique IT needs. Rackspace is a leader in hybrid cloud solutions. It is Integrated IT solutions for common business, Advisory services and Customer Base. It provides super scalable 100% Network Uptime Guarantee. That means when traffic explodes, your site will not go down or slow down.
Rackspace has achieved 99.79% uptime last week. With 9 existing domains were deleted, 62 domains were transferred away, 3 new domains were registered with Rackspace and 32 domains were transferred to Rackspace from other web hosts. As per social media content and conversations, Rackspace has 80% positive user response.
Plan and Pricing
Rackspace.com has four plans, they are – Standard Plan, Enhance One, Enhance Two and Performance One. It has various plans so that you can choose from it as per your need and requirement. It has managed dedicated servers with private cloud computing services. It is affordable email hosting service for small business.
Features and Control Panel
Rackspace.com offers various features, top of them are as follows – Unlimited domains, Powerful infrastructure, Grows with you, Databases on demand, Uptime and redundancy and many more. Economies of scale are nice but more valuable.
Rackspace has introduced Cloud Control Panel. It has an intuitive and simple interface. It has various features.
It has High-touch passionate technical support system that is available 24x7x365. It offers easy access to engineers to its customers over phone, chat, or email. Its technical support team helps its customer through planning, architecting, building, and operations. It’s all specialists have at least Level 2 expertise and they are empowered to do whatever it takes to solve your problem and they own your problem until it gets resolved.
Rackspace.com has lots of pros, such as – Excellent customer support, Good value for price. If you have ever experienced poor technical support system with other providers then you can surely understand the importance of good support.
Its cons are – some interface latency and Not enough self-service automation or set-up wizards.
Cancellation and Refund Policy
Cancellations that are submitted through email, phone, or chat are not accepted.
Before submitting a cancellation request you need to create a backup of your website, database, and email. You need to delete cloud server to stop billing. So that all data is removed from the systems when you process the account closure. If you want your remove the data immediately, then complete the deletion process before submitting a cancellation request.
Rackspace is not as polished a cloud platform as some of its competitors, but its customer support is excellent and pricing is very competitive. So it is worthy to purchase.